Privacy Policy
Last Updated: October 29, 2026
Keep ’Em Out (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, https://www.keepemout.com/, contact us, purchase products, or request vehicle rodent-protection services.
By using our website or interacting with our business, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when interacting with Keep ’Em Out, as well as certain information collected automatically when you visit our website.
Personal Information You Provide
Depending on how you interact with us, the information we collect may include:
Contact information: Your name, email address, telephone number, and other details you provide when contacting us.
Vehicle information: Your vehicle’s make, model, year, condition, and information about rodent activity or damage when relevant to a requested service.
Appointment and service information: Your service requests, appointment preferences, consultation details, estimates, and communications with our team.
Purchase information: Details relating to products you order, such as rodent-guard filters and other vehicle-protection products.
Customer communications: Information you provide through our contact forms, email, telephone calls, or other communication channels.
Please avoid submitting sensitive personal information through our website unless it is specifically necessary and requested.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through website technologies, server logs, cookies, or similar tools. Depending on the technologies in use, this information may include:
IP address and general geographic location.
Browser type, device type, and operating system.
Pages visited, links clicked, and time spent on our website.
Referring websites and general browsing activity.
Website performance, usage patterns, and technical information.
The information collected depends on your browser settings and the technologies enabled on our website.
2. How We Use Your Personal Information
Keep ’Em Out may use the information we collect for legitimate business purposes, including:
Responding to inquiries: Answering questions and providing information about our products and services.
Providing vehicle protection services: Evaluating service requests, preparing estimates, scheduling appointments, and coordinating authorized work.
Processing purchases: Managing product orders, payments, shipping, returns, and customer support, where applicable.
Improving our website: Understanding how visitors use our website and identifying opportunities to improve its content, usability, and performance.
Communicating with customers: Sending service updates, appointment confirmations, order information, and responses to requests.
Maintaining security: Detecting fraud, preventing misuse, protecting our systems, and maintaining accurate business records.
Meeting legal obligations: Complying with applicable laws, regulations, and lawful requests.
We use personal information only as reasonably necessary for the purposes described in this policy or as otherwise permitted by law.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.
Cookies are small files stored on your device that can help a website remember preferences or recognize returning visitors.
Depending on the technologies enabled, cookies and similar tools may be used to:
Maintain essential website functionality.
Understand website traffic and visitor engagement.
Measure the effectiveness of website content and marketing campaigns.
Support advertising or marketing activities, if implemented.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.
Where required by applicable law, we will request consent before using nonessential cookies or similar technologies.
4. How We Share Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business, provide requested services, or meet legal obligations.
These parties may include:
Service providers: Companies that support website hosting, website maintenance, communications, analytics, payment processing, order fulfillment, and other business operations.
Business and service partners: Third parties involved in delivering a product or service you request, where appropriate.
Professional advisers: Legal, accounting, insurance, or other professional advisers when necessary for legitimate business purposes.
Government authorities: Public authorities, regulators, courts, or law enforcement when disclosure is required by law or reasonably necessary to protect legal rights and safety.
Business successors: A buyer, successor, or other relevant party in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
We do not authorize third parties to use personal information provided to them on our behalf for purposes unrelated to the services they perform, except as permitted by law.
5. Sale of Personal Information and Targeted Advertising
We do not sell personal information in exchange for money.
Certain privacy laws may define “sale” or “sharing” broadly to include some disclosures of personal information for cross-context behavioral advertising, even when no money changes hands.
Our website practices and any applicable third-party advertising or analytics technologies should be reviewed to determine whether such activities occur. Where required by applicable law, we will provide appropriate notice and honor applicable opt-out rights.
You may contact us using the information in this policy to ask questions about our handling of personal information or to exercise any applicable privacy rights.
6. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.
You should take appropriate precautions when sharing information online and avoid sending sensitive information through unsecured communication channels.
7. How Long We Retain Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing products and services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal, tax, or accounting obligations.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.
When personal information is no longer reasonably necessary, we will take appropriate steps to delete, destroy, or de-identify it, subject to applicable law and legitimate recordkeeping needs.
8. Your Privacy Rights Under California Law
If you are a California resident, you may have certain rights under applicable California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable.
Depending on the circumstances, these rights may include:
Right to know and access: Request information about the categories and specific pieces of personal information we collect, use, disclose, or otherwise process, subject to applicable exceptions.
Right to delete: Request deletion of personal information we have collected, subject to legal exceptions.
Right to correct: Request correction of inaccurate personal information.
Right to opt out: Opt out of certain sales or sharing of personal information for cross-context behavioral advertising, where applicable.
Right to limit certain uses: Limit certain uses and disclosures of sensitive personal information where the law provides this right and it applies to our practices.
Right to non-discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.
These rights are subject to verification requirements, legal exceptions, and other limitations under applicable law.
How to Submit a Privacy Request
To submit a privacy-related request or ask a question about your personal information, contact us using the email address or telephone number listed below.
We may need to verify your identity before processing certain requests. If an authorized agent submits a request on your behalf, we may require evidence of authorization and, where permitted, verification of your identity.
We will respond to qualifying requests within the time periods required by applicable law.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external resources.
These third parties may collect information directly from you under their own privacy policies and terms. Keep ’Em Out does not control the privacy practices or security of websites that we do not operate.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
10. Children's Privacy
Our website and services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information online from children under 13 in a manner that violates applicable law. If we learn that we have collected personal information from a child in circumstances where parental consent or deletion is required, we will take appropriate steps as required by law.
Parents or legal guardians who believe a child has provided personal information to us may contact us using the information below.
11. Email and Marketing Communications
We may communicate with you in response to an inquiry, to coordinate a service, or to provide information about an order or appointment.
If we send promotional emails, you may opt out by following the unsubscribe instructions included in the message, where available.
Opting out of promotional communications will not prevent us from sending non-promotional messages that are necessary to fulfill a transaction, respond to a request, or meet legal obligations.
We do not send marketing text messages unless the applicable requirements for such communications have been satisfied.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, services, or legal obligations.
When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically to remain informed about how we handle personal information.
13. Contact Keep ’Em Out
If you have questions about this Privacy Policy, wish to inquire about our privacy practices, or want to exercise an applicable privacy right, please contact us.
Keep ’Em Out
2831 Soquel Avenue
Santa Cruz, CA 95062
Email: mjackson@keepemout.com
Phone: (831) 291-0387
We appreciate your trust in Keep ’Em Out and are committed to handling your personal information responsibly.